Helpdesk at Southeastern

CampusNet Announcements 6

• New Minimum 16-Character Password Requirement (7/10/2023)
• Overview of CampusNet screen changes (v4.1 - January 2023)
• Tip: How to bypass video ads
• NEW RELEASE: Self-Service Version 9 (June 18, 2021)
• Introduction to CampusNet - January 2021 Redesign

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Announcements 6

• Login with Multi-Factor Authentication (MFA) is Now Required
• How do I change or reset my password? (Link to)
• NEW RELEASE: Self-Service Version 9 (June 2021)
• Introduction to CampusNet - January 2021 Changes
• CampusNet Upgrade & New Features (January 2021)

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Student Account 7

• Getting Started with Your Student Account
• When will I get a student account?
• What is my username and password?
• Why can’t I register for classes?
• How do I change my Primary Contact Email address? (in Self-Service v9)

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CampusNet 10

• CampusNet Login Instructions
• How to submit a photo for your CampusNet profile (off-campus students)
• Where are my classes?
• Why can’t I see all my old classes?
• I don’t think I’m receiving all the emails for my classes.

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Teams for Classrooms (for Students) 2

• Basics for using Microsoft Teams for the Classroom (for Students)
• For Owners of Multiple Microsoft Accounts: Switching Teams Accounts

Office 365 and Email 14

• Office365 Getting Started
• How do I change or reset my password?
• Getting started with Microsoft Teams
• Getting Started with OneDrive
• OneDrive - How to share a file or folder

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OneDrive & SharePoint 16

• What is the difference between OneDrive and SharePoint?
• Getting Started with OneDrive [Overview]
• SharePoint FAQ’s (OneDrive for Departments) [Overview]
• OneDrive - How to share a OneDrive file or folder [Overview]
• View your OneDrive and SharePoint files from Office 365 screens

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Contact Us 1

• Contact the IT Department

IT Help Information for Faculty & Staff 7

• Link to CampusNet Help Articles & Videos for Faculty
• Getting Started: Managing Teams for the Classroom
• Getting Familiar with the Teams Mobile App
• Linking To A Scheduled Teams Meeting in CampusNet (Outlook method)
• For Owners of Multiple Microsoft Accounts: Switching Teams Accounts

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Registration 16

• Term Check-In for Self-Service v9
• How to Manage Your Student Records Releases (FERPA Releases)
• Checking Course Descriptions in Self-Service (v9)
• Registering for Classes in Self-Service (v9)
• How do I audit a class?

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Registrar Info for Distance Learning 5

• How can I get graduate credit for my undergraduate theological studies courses?
• How long do my credits last?
• What percentage of a degree can consist of credits transferred from another accredited institution?
• How do wait-lists work?
• The class I want is full. What are my options?

Course Offerings and Academic Plans 4

• Do you know what classes will be offered next semester?
• Where can I find more information on graduate degree programs and course descriptions?
• One of my courses is “Not Counted” on my Academic Plan, but it is a degree requirement. Can this be fixed?
• Why Can’t I Register for LIVE Courses?

Southeastern Collegiate Partnership 2

• I took Biblical Studies classes in my undergraduate degree. Can I get credit for those classes?
• I’ve had my transcripts evaluated for SCP. How do I take the test?

Graduation 1

• How do I apply for graduation - and when will the graduation fee be due?

Dropping/Withdrawing from a Course 1

• I need to drop/withdraw from a class. How do I do that?

Transfer Credit and Shared Degree Hours (Seminary) 2

• How do I transfer previous graduate credit towards a program at SEBTS?
• How can I use my earned credits towards multiple graduate degree programs at SEBTS?

Transfer Credit and CLEP/AP Tests (College) 2

• I want to eventually transfer into the College at Southeastern. Which classes should I take at another school?
• I’m an undergraduate student. Can I receive credit by examination from CLEP or AP Test Scores?

Transcripts, Grades, and GPA 3

• I need to request an official transcript. Where do I do that?
• Where are my grades?
• Which grades affect my GPA and which ones don’t?

Loan Deferment and Verification of Enrollment 1

• I have loans. How can I get them deferred?

Changing Degrees and Reapplying 4

• I would like to change my degree program. How do I do that?
• How do I reapply
• I’ve reapplied to SEBTS. How do I have my transcripts sent to the Admissions office?
• I Would Like to Add a Degree to My Current Degree. How Do I Do That?

General 8

• How can I contact the accounting services office?
• How do I review my student account balance?
• How do I interpret the data found in the balance section of self-service?
• How can I pay my balance?
• When is my tuition due?

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Where to get Financial Aid information 2

• How can I get financial aid?
• How does my financial aid status appear on my student account?

Payment Plans 3

• Do you have a payment plan?
• Can I change my monthly payment plan?
• More details on Payments, Billing, Refunds and Funding

Common Seminary Questions 10

• What financial aid options are available for graduate students?
• Should I complete the Free Application for Federal Student Aid (FAFSA®)? [Seminary]
• When can I apply for financial aid?
• *What if I miss the deadline to apply?
• How much is the SBC Scholarship and how do I apply for it?

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Common College Questions 10

• Do I have to be admitted to the College at Southeastern before applying for financial aid?
• Should I submit a Free Application for Federal Student Aid (FAFSA®)? [College]
• How much is the SBC Scholarship and how do I apply for it?
• *What if I miss the deadline to apply for Institutional Financial Aid?
• Why does my account say “anticipated aid” and when can I access my money?

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Other General Financial Aid Questions 3

• What are the acceptable degrees and states for the Keesee Grant?
• What if my church or an outside organization wants to give me a scholarship?
• I think I am eligible for scholarships as a missionary, how do I apply?

Ministry Referral/Employment Services 5

• How do I access the Ministry Referral and Employment portal?
• How do I post a position as a church/employer?
• Does SEBTS keep resumes on file to distribute to churches/employers?
• How do I find a job on campus?
• Should I upload my resume to my Symplicity profile?

General 3

• TIP: How to bypass video ads
• How far away do I have to live to be considered a Distance Learning student?
• Contact Info for Distance Learning

Registering for Distance Learning Classes 5

• Links to Registration using Self-Service Version 9
• Checking Course Descriptions in Self-Service (v9)
• Which classes should I take?
• Do you have a rotation of when classes are offered?
• Links to Registrar Information for Distance Learning Classes

Hybrids 4

• Can I miss part of my hybrid weekend?
• How do I get a parking pass for my hybrid weekend?
• What if I can’t come to the hybrid weekend?
• Where can I find the dates and location of my hybrid weekend?

CampusNet (for Students) 14

• Link to screen changes overview - January 2023
• Tip: How to bypass video ads
• Introduction to CampusNet - January 2021 Change
• CampusNet Help for Students - Video Playlist from Distance Learning
• How To Upload an Assignment Submission in CampusNet

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Online Classes 4

• How long are online terms?
• What degrees are offered online?
• When will I know which books are required?
• When will the syllabus be available?

MOOCs (Massive Open Online Courses) 5

• Can I get credit for completing a free online class?
• How do free online classes work?
• How do I register for a free online class?
• I registered for a free online class; now what?
• Why take a free online class?

Managing CampusNet (for Faculty) 36

• Link to screen changes overview - January 2023
• Tip: How to bypass video ads
• Introduction to CampusNet - January 2021 Changes
• Articles for Managing Microsoft Teams for the Classroom
• How to Add Activities and Upload Files

View all 36

General 21

• Who is required to have a meal plan?
• What happens if I turn 26 in the middle of the semester?
• How long does each meal plan last?
• What is a meal swipe?
• What are GO Bucks?

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Applying For Housing 1

• When can I apply for campus housing?

Moving Into Housing 5

• When can I move in?
• How do I change my move in date?
• When will I know my housing assignment?
• I don’t know anyone to be my roommate. How will I be matched with someone?
• Is internet access provided in campus housing?

Moving Out Of Housing 3

• I have been called to a church and need to move out of campus housing - what do I do about my Housing Agreement?
• When can I move out of campus housing?
• How do I check out of campus housing?

Commuter / Guest Housing 2

• Do you have housing for hybrids / commuters?
• Do you have guest housing?

Maintenance Facilities Repairs 1

• How do I get something fixed that is broken in my apartment?

Payments 5

• Can I use a debit / credit card for payment?
• What do I do if I am having trouble paying rent?
• Where do I pay rent?
• What do I owe at move in?
• What is the Occupant Fee?

Policies 5

• Do you rent to someone who is not a student?
• What if I can’t take 6 hours?
• What do I do if I lost my key or access fob?
• Can I have a pet?
• Do I have to have renter's insurance?

Access Guides 0