Helpdesk at Southeastern
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Knowledge base
IMPORTANT
CampusNet Announcements
4
NEW RELEASE: Self-Service Version 9 (June 18, 2021)
Introduction to CampusNet - January 2021 Redesign
New CampusNet Login Instructions (June 2020)
How do I change or reset my password?
Information Technologies
Announcements
4
NEW RELEASE: Self-Service Version 9 (June 18, 2021)
Introduction to CampusNet - January 2021 Changes
Jan 2, 2020: Removal of student mailbox auto-forwarding
Jan 13, 2019: CampusNet Upgrade & New Features
Student Account
6
Getting Started with Your Student Account
When will I get a student account?
What is my username and password?
Why can’t I register for classes?
How do I change my Primary Contact Email address? (in Self-Service v9)
See all 6 articles
CampusNet
10
New CampusNet Login Instructions
How to submit a photo for your CampusNet profile (off-campus students)
Where are my classes?
Why can’t I see all my old classes?
I don’t think I’m receiving all the emails for my classes.
See all 10 articles
Office 365 and Email
12
Office365 Getting Started
Getting started with Microsoft Teams
Getting Started with OneDrive
SharePoint FAQ’s (OneDrive for Departments)
How do I change or reset my password?
See all 12 articles
Contact Us
1
Contact the IT Department
Registrar
Registration
8
How do I audit a class?
I’m on the waiting list for a class. Now what?
Term Check-In for Self-Service v9
Registering for Classes in Self-Service (v9)
How do I register for classes?
See all 8 articles
Registrar Info for Distance Learning
6
How can I get graduate credit for my undergraduate theological studies courses?
How long do my credits last?
What percentage of a degree can consist of credits transferred from another accredited institution?
What percentage of a non-online approved degree can be completed online?
How do wait-lists work?
See all 6 articles
Course Offerings and Academic Plans
4
Do you know what classes will be offered next semester?
Where can I find more information on graduate degree programs and course descriptions?
One of my courses is “Not Counted” on my Academic Plan, but it is a degree requirement. Can this be fixed?
Why Can’t I Register for Online/Hybrid Courses?
Southeastern Collegiate Partnership
2
I took Biblical Studies classes in my undergraduate degree. Can I get credit for those classes?
I’ve had my transcripts evaluated for SCP. How do I take the test?
Graduation
1
How do I apply for graduation - and when will the graduation fee be due?
Dropping/Withdrawing from a Course
1
I need to drop/withdraw from a class. How do I do that?
Transfer Credit and Shared Degree Hours (Seminary)
2
How do I transfer previous graduate credit towards a program at SEBTS?
How can I use my earned credits towards multiple graduate degree programs at SEBTS?
Transfer Credit and CLEP/AP Tests (College)
2
I want to eventually transfer into the College at Southeastern. Which classes should I take at another school?
I’m an undergraduate student. Can I receive credit by examination from CLEP or AP Test Scores?
Transcripts, Grades, and GPA
3
I need to request an official transcript. Where do I do that?
Where are my grades?
Which grades affect my GPA and which ones don’t?
Loan Deferment and Verification of Enrollment
1
I have loans. How can I get them deferred?
Changing Degrees and Reapplying
4
I would like to change my degree program. How do I do that?
How do I reapply
I’ve reapplied to SEBTS. How do I have my transcripts sent to the Admissions office?
I Would Like to Add a Degree to My Current Degree. How Do I Do That?
Accounting Services
General
8
How can I contact the accounting services office?
How do I review my student account balance?
How do I interpret the data found in the balance section of self-service?
How can I pay my balance?
When is my tuition due?
See all 8 articles
Financial Aid
2
How can I get financial aid?
How does my financial aid status appear on my student account?
Payment Plans
3
Do you have a payment plan?
Can I change my monthly payment plan?
More details on Payments, Billing, Refunds and Funding
Financial Aid
Common Seminary Questions
10
What financial aid options are available for graduate students?
Should I complete the Free Application for Federal Student Aid (FAFSA®)?
When can I apply for financial aid?
What if I miss the deadline to apply?
How much is the SBC Scholarship and how do I apply for it?
See all 10 articles
Common College Questions
10
Do I have to be admitted to the College at Southeastern before applying for financial aid?
Should I submit a Free Application for Federal Student Aid (FAFSA®)?
How much is the SBC Scholarship and how do I apply for it?
What if I miss the deadline to apply for Institutional Financial Aid?
Why does my account say “anticipated aid” and when can I access my money?
See all 10 articles
Other General Financial Aid Questions
3
What are the acceptable degrees and states for the Keesee Grant?
What if my church or an outside organization wants to give me a scholarship?
I think I am eligible for scholarships as a missionary, how do I apply?
Ministry Referral/Employment Services
5
How do I access the Ministry Referral and Employment portal?
How do I post a position as a church/employer?
Does SEBTS keep resumes on file to distribute to churches/employers?
How do I find a job on campus?
Should I upload my resume to my Symplicity profile?
Distance Learning
General
2
How far away do I have to live to be considered a Distance Learning student?
Contact Info for Distance Learning
Registering for Distance Learning Classes
5
How do I register for classes?
Checking Course Descriptions in Self-Service (v9)
Which classes should I take?
Do you have a rotation of when classes are offered?
Links to Registrar Information for Distance Learning Classes
Hybrids
4
Can I miss part of my hybrid weekend?
How do I get a parking pass for my hybrid weekend?
What if I can’t come to the hybrid weekend?
Where can I find the dates and location of my hybrid weekend?
CampusNet (for Students)
12
Introduction to CampusNet - January 2021 Change
CampusNet Help for Students - Video Playlist from Distance Learning
How To Upload an Assignment Submission in CampusNet
How To Post to a Threaded Discussion in CampusNet
How To Submit a Turnitin Assignment in CampusNet
See all 12 articles
Online Classes
4
How long are online terms?
What degrees are offered online?
When will I know which books are required?
When will the syllabus be available?
MOOCs
5
Can I get credit for completing a free online class?
How do free online classes work?
How do I register for a free online class?
I registered for a free online class; now what?
Why take a free online class?
Managing CampusNet (for Faculty)
25
Introduction to CampusNet - January 2021 Changes
How to Add Activities and Upload Files
How to Set Up a Weighted Gradebook in CampusNet
How to Set Up a Points-Based Gradebook in CampusNet
How to Set Dates and Settings on Quizzes and Exams
See all 25 articles
Meal Plans
General
21
Who is required to have a meal plan?
What happens if I turn 26 in the middle of the semester?
How long does each meal plan last?
What is a meal swipe?
What are GO Bucks?
See all 21 articles
Housing
Applying For Housing
1
When can I apply for campus housing?
Moving Into Housing
5
When can I move in?
How do I change my move in date?
When will I know my housing assignment?
I don’t know anyone to be my roommate. How will I be matched with someone?
Is internet access provided in campus housing?
Moving Out Of Housing
3
I have been called to a church and need to move out of campus housing - what do I do about my Housing Agreement?
When can I move out of campus housing?
How do I check out of campus housing?
Commuter / Guest Housing
2
Do you have housing for hybrids / commuters?
Do you have guest housing?
Maintenance Facilities Repairs
1
How do I get something fixed that is broken in my apartment?
Payments
5
Can I use a debit / credit card for payment?
What do I do if I am having trouble paying rent?
Where do I pay rent?
What do I owe at move in?
What is the Occupant Fee?
Policies
5
Do you rent to someone who is not a student?
What if I can’t take 6 hours?
What do I do if I lost my key or access fob?
Can I have a pet?
Do I have to have renter's insurance?
Access Guides for Online Logins & Information
Access Guides
0
