How do I interpret the data found in the balance section of self-service?
Modified on: Mon, Feb 10, 2020 at 2:32 PM
After reviewing an account balance online through self-service [See: How do I review my student account balance?], students will be able to review all activity on their student account. Depending on the filter being used students may see a line by line list of all activity or they may see all activity condensed into totals by charge/credit type.
The information will be condensed at the bottom of the page in the following manner:
Represents a total of all charge/credit activity within the given year/term.
Anticipated Financial Aid:
Represents a total of all financial aid for a given year/term. This total is based on an initial estimate by the financial aid office and is subject to change in the event a student does not meet various requirements.
This is the student account balance for a given semester. This field is calculated by subtracting anticipated financial aid from summary total.
From other periods/sessions
This field indicates any account balance from a previous semester.
A number surrounded by parenthesis indicates a credit. Any credit balance from a previous semester will automatically be applied to a student's balance.
A number that is not surrounded by a parenthesis indicates that a student had a balance due at the conclusion of a semester.
The balance due field represents the total of all charges/credits not listed as anticipated. This field is calculated by adding the Period/session total field to the Balance field.
As with the balance field, a number in parenthesis indicates a credit while a number without a parenthesis indicates a balance due. If balance due reports as a credit students are possibly eligible to either: 1) reduce an existing Nelnet plan 2) apply their credit to future charges 3) request their credit back in the form of a check.
Anticipated Financial Aid:
This field represents the total of all anticipated financial aid across all semesters. If a total is found in this field it means that financial aid has not yet reviewed the student account to ensure that all eligibility requirements have been met.
The anticipated balance field informs a student of the balance due on their student account after all charges/credits have been taken in to consideration. This total reduces the balance due by the total anticipated financial aid.
Students reporting a positive balance in both the Balance Due field and the Anticipated Balance Due field are expected to make a payment by the appropriate deadline.
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